Careers

RESPONSIBLE TO: Registered Manager

PURPOSE OF JOB: To provide daily support and assistance for clients undertaking residential treatment and therapy with Abbington House

HOURS: Monday-Friday, 40 hours per week

SALARY: £13.33 – £14 per hour

LOCATION: Abbington House, 23 Hitchin Road, Stevenage, Hertfordshire, SG1 3BJ

A: OPERATIONAL DUTIES

1. To greet new clients (and their families) in a welcoming and friendly manner, ensuring that clients are put at ease on admission to the unit.

2. Assist clients during their “settling in” phase – provide the client with a thorough induction the day after arrival, explaining the therapy process, timetable, 12 step – programme, where and when groups are held and meetings they are expected to attend

3. Support client(s) to and from groups ensuring they arrive on time and are prepared for the session. This will include updating the therapy board daily to show who is excused from groups and anyone not attending groups are given support and encouragement to get the most out of their time at our facilities.

4. Support the preparation of key educational, group or client care materials as directed by Therapeutic team. Prepare and check all client care records to ensure client files are fully completed and all record charts available and inserted when required and ensure all Step Papers are bound and welcome packs are ready for new admissions.

5. Engage with all clients in the communal areas and ensure that all their practical and welfare needs are met and keep therapists up to date with the client’s feedback or any challenges they are facing daily.

6. Support the client through their whole journey at Abbington House. Being aware of what step they are on, encouraging them and assisting them with any queries and passing this onto the necessary department if it cannot be dealt with by yourself

7. Carrying out check outs or check in’s and facilitating recovery groups

8. Listening to step papers, giving constructive feedback and ensuring the client has a good understanding. If the client does not understand, supporting them to do so and in some cases asking them to revisit parts or all of the paper.

9. Emotionally supporting the clients, checking where they are in their recovery and what they are doing to maintain it. Giving feedback to the therapist assigned daily and identifying if therapists need to make a call.

10. To support and participate fully in client care handovers with other members of the Team and maintain excellent levels of ongoing communication

11. Learning the extended packages therapy offer and passing this knowledge onto the clients. Encouraging them to start the process of thinking around how Abbington House can support them when completing treatment.

12. Gain valuable feedback on the service they have received and identify any areas that we could improve by taking charge of the community feedback ensuring that forms are distributed, filled in and actioned by discussing this with the therapy team or management team.

13. Spending time with clients on discharge day, providing them with fellowship meetings, contacts and trying to link them up with our extended service packages and any additional contact details for ongoing support in their community and ensure that they can sustain their recovery.

14. Agree any additional contact that the client would like from us by telephone, email or digital methods to maintain their aftercare without coming to the centre.

15. Ensuring that the survey is completed upon a client’s discharge

16. Support the client to access their free aftercare programme ensuring they attend the week prior to leaving and have all the relevant details to access it after discharge.

17. Escort Clients to external appointments, including GP, Dentistry, Personal Care or Shopping visits as directed, and accompany clients on daily walks or other activities as directed.

B: SAFETY & PROTECTION

18. To notify and report to the Registered Manager any issues identified that may suggest either the client or someone else is at risk in line with the Companies Safeguarding (SOVA) and Protection of Vulnerable Adults (POVA) protocols

19. To operate fully in line with the Mental Capacity Act 2005 and Company Mental Capacity Policy to ensure that clients have appropriate mental capacity in their decision making about all aspects of their care. This includes any diminished mental capacity due to intoxification to drugs or alcohol on presentation.

20. To remain vigilant whilst on duty and identify issues of potential Health & Safety Risk to clients, staff or visitors; taking immediate remedial action (where safe and possible) and report concerns to prevent unnecessary risk

21. To ensure the safety and welfare of yourself, colleagues, clients and others; documenting accurately and quickly any accidents, incidents or near misses in line with company policy and procedures.

C. CORPORATE

22. To work as a member of the team to ensure high professional standards of care within the workplace and to conduct yourself at all times in line with the Companies Vision, Mission and Values

23. To adhere to ALL policies and procedures laid down by the Company.

24. To bring to the attention of the Lead Therapist, Registered Manager or Senior Management Team any areas of specific concern.

25. To be responsible for the maintenance of quality standards as set by the Company and operate to support the standards required by the Care Quality Commission.

26. To undertake such training as the Company may require to maintain the delivery of effective, quality services to clients.

27. To perform any other duties within your capability as deemed appropriate by the Companies Management Team.

28. To comply fully with the companies Social Media, Internet and Codes of Conduct Policies.

29. To act in a manner, both on or off duty, that does not bring the company or its services into disrepute; paying particular regard to the company’s staff drug and alcohol policy.

30. To operate at all times within the framework and company policies relating to the protection of commercial, client and sensitive data; remaining fully compliant with the Companies confidentiality and Data Protection policies.

D. RESOURCES

31. To ensure that all property belonging to the Company is properly cared for, and securely held and securely.

32. To ensure that all property belonging to clients or visitors is properly and securely cared for.

RESPONSIBLE TO: Head Chef and Registered Manager

PURPOSE OF JOB: To provide a high quality, nutritious food and beverage dining experience that supports excellent physical health and well being

HOURS: Saturday and Sunday shift 9.30am – 6.30pm with one hour unpaid break, 16 hours (paid) every week (on-site for 9 hours including lunch) + holiday cover during the week up to 28 days per year

SALARY: £13-£14 per hour

LOCATION: Abbington House, 23 Hitchin Road, Stevenage, Hertfordshire, SG1 3BJ

A. OPERATIONAL DUTIES

1. To deliver a fresh and nutritious high-quality menu of food and beverages designed by the Head Chef.

2. Prepare, cook and serve meals in a timely manner ensuring the presentation, temperature and visual food display demonstrates a fresh and high-quality meal.

3. This role is lone working in the kitchen on weekends. The Head Chef works Monday – Friday.

4. The weekend Chef will be preparing lunch and dinner only on Saturday and Sunday.

5. Holiday cover for Head Chef up to two weeks per year.

B. SAFETY & PROTECTION

6. Operate & Comply FULLY with National and Local Environmental Health Standards in Food Hygiene and Management Techniques; ensuring that the catering service secures the very best possible Food Standards Rating.

7. Maintain an effective safe working environment in the Kitchen and Dining areas during operations to ensure full compliance with health, environment, and safety requirements.

8. Liaise closely with the Head Chef and team members on repairs, renewals, or environment – ensuring the kitchen and storage environment remains in good repair and compliant with all legislation.

9. Undertake routine opening and closing environmental checks, including fridge temperatures, clean down actions, food checks and stock control; maintaining accurate record keeping supporting excellence in food hygiene management.

10. Maintain a clean working environment to ensure the routine cleaning of crockery, cutlery, cooking utensils and demonstrate a high quality and hygienically clean food and beverage service.

11. To remain vigilant whilst on duty and identify issues of potential Health & Safety Risk to clients, staff, or visitors; ensuring that immediate remedial action (where safe and possible)

and reporting is undertaken to prevent unnecessary risk and adhere to the Companies Health & Safety Policy at all times.

12. To ensure the safety and welfare of yourself, colleagues, clients and others, documenting accurately and quickly any accidents, incidents or near misses in line with company policy and procedures.

C. CORPORATE

13. To work as a member of the team to ensure high professional standards of care within the workplace and ensure you operate fully with the Company’s Core Values.

14. To adhere to ALL policies and procedures laid down by the Company.

15. To bring to the attention of the Senior Management Team any areas of specific concern.

16. To be responsible for the maintenance of quality standards as set by the Company and operate to support the standards required by the Care Quality Commission & Environmental Health Services.

17. To undertake such training as the Company may require maintaining the delivery of effective, quality residential services to clients.

18. To perform any other duties within your capability as deemed appropriate by the Companies Management Team.

19. To comply fully with the company’s social media, Internet and Codes of Conduct Policies.

20. To act in a manner, both on or off duty, that does not bring the company or its services into disrepute, paying particular regard to the company’s staff drug and alcohol policy.

21. To operate at all times within the framework and company policies relating to the protection of commercial, client and sensitive data, remaining fully compliant with the Companies confidentiality and Data Protection policies.

D. RESOURCES

22. To ensure that all property belonging to the Company is properly and securely utilised and cared for.

23. To ensure that all property belonging to clients or visitors is properly and securely cared for.